Redesigning Senzary's Nanotrack Dashboard for Mobile

I led Senzary's mobile dashboard redesign, reducing company shipping downtime by 13%.

Summary

Senzary monitors supply chain data through their Nanotrack Service - sensors that communicate real-time data to clients.

I led the end to end design direction of the redesign including strategy and prototyping.

Team

Eric Schummer — CEO
Girish Dadheech— CTO
Priya Morf — Product Designer
Asmaa Gass — Product Designer
Sarah Saberi — Product Designer

Timeline & Status

4 Months, Shipped

Highlights

Supply Chain Data Monitoring

Sign in motion concept

Mobile homepage and dashboard

Core components

Dashboard showcase

Marketing concept

Context

The Nanotrack Dashboard

Senzary's Nanotrack Service monitors product health in a supply chain - in this case, cold chain management. Here's how the service works:

1.

Sensors attached to product

Each shipment has a sensor tag attached to monitor product health.

2.

Sensors send live data

Product health is tracked, and the data is sent to clients on a real time basis.

3.

Dashboard updates

Clients receive data about product health and sensor status.

Current Dashboard

Senzary's current dashboard for tracking data feels dated and cluttered. The design lacks clarity and focus, slowing down daily operations.

Dashboard showcase

Clients need to quickly scan and find relevant information. The dashboard is also not mobile friendly, making it difficult to navigate on the go.

Dashboard showcase

The transition to mobile aims to provide a seamless experience that accommodates clients on the move.

Challenges

Unexpected difficulties

Throughout the redesign process our team collaborated closely with the CTO who unexpectedly departed the company towards the end of the redesign process.

We re-verified design goals and technical specifications with the remaining stakeholders to stay on course.

important note

The CTO departed the company unexpectedly, leaving a gap in project oversight during the final design stages.

the Problem

Redesign goals

The core of Senzary's Nanotrack system is its utility in presenting real-time data. The original design had issues with identifying critical information, navigating the dashboard, and overall low visual fidelity.

The Challenge

Redesign the dashboard for a mobile platform, ensuring it clearly displays relevant information to clients.

strategy

Structuring the data

The dashboard can be broken down into four main sections for displaying sensor metrics. The goal here is to present these sections and the data they contain in a way that is relevant and clear.

1

Total sensors in a given group

2

Groups of sensors under a client

3

List of sensors within a selected group, and their status/metrics

4

Tracking metrics including location, temperature, and others

Sensor status

Clients need an overview of sensors, showing the total number of sensors in a group and the number of connected and disconnected sensors.

Connected Sensors

Sensors are healthy and connected to the nanotrack network, sending real time information and data.

Disconnected Sensors

Sensors are offline from the nanotrack network, data is not being updated or sent.

Critical conditions

Four key metrics are tracked, and sensors in critical condition are brought to attention on the dashboard home screen. Highlighting these conditions ensures that clients can take prompt action to address any issues.

Breaches

Sensor data indicates that something is outside of the expected or safe parameters

Battery Life

Sensor battery is at or below 20%. Sensor requires charging or battery change.

Temperature

Temperature measurements rise or fall beyond a specified temperature.

Movement

Lack of movement for over a certain amount of time, or irregular movement.

Organizing the data

We took a top-down approach to the redesign. Starting with an overview of sensors and key metrics, clients are alerted to general information about their operations.

Data can be examined in greater detail to pinpoint exact areas that require attention.

Desktop dashboard

What is important? What is relevant?

Overwhelmed with information

Redesign

High level overview to granular detail

Information broken down as needed

Redesign structure

Key sensor metrics are organized top-down when clients open the dashboard. From there, detailed information about specific sensors and groups can be accessed to track shipment data.

Navigation of entire mobile dashboard

Organization

Redesigned dashboard

The dashboard provides a holistic view of sensor conditions, with filters for time and groups. Information is organized in a hierarchical fashion beginning with a broad overview into a more detailed look.

1

Total sensors and disconnected and connected sensors

2

Chart overtime displaying overall sensor connection data

3

Key metrics of breaches, battery, temperature, and movement

Sensor groups

Instead of having sensor groups on the main dashboard cluttering the overview, sensors groups are in a dedicated section for a more detailed approach.

1

Group information showing total sensors and connection/disconnection status

2

List of sensors within a group with detailed metrics

Individual sensor

Individual sensors are accessed through groups, and contain sensor specific data. This approach organizes information in a way that is relevant to each client's needs.

1

Sensor status showing connection state and affiliated group

2

Live map of sensor location

3

Charts displaying sensor battery life and temperature

Location overview

Location overview

Location overview

Clients can also view a live map overview of all their sensors/groups. Tapping into a sensor brings it into the individual sensor screen giving ease of access and different ways to track sensor metrics.

1

Sensor status and ID showing connection state and affiliated group

2

Sensor metrics from live tracking displayed on card

Results

Impact and Takeaways

My time consluting at Senzary concluded after the initial design hand off. Senzary witnessed significant success with the Nanotrack services redesign, and post launch results showed a significant improvement in operational efficiency.

post launch impact

Redesigned mobile dashboard leading to 13% reduction in shipping downtime

Takeaways:

Working in an Unfamiliar Field

While working in an unfamiliar technical field, ask questions and understand the scope at hand to effectively design products.

Navigating Project Challenges

Projects will have unexpected changes, such as the departure of an important stakeholder. Maintaining a consistent design process and clear communication with remaining stakeholders ensures the project stays on track.

Redesigning with Purpose

Identify and structure current design issues by breaking them down into solvable parts. Focus on creating goal oriented solutions to successfully improve the product.